What our Customers say...
All the great reviews you see on Yelp about SERVPRO San Gabriel are all true!
I had a water leak in my bathroom in a first floor condo. I called SERVPRO of San Gabriel and Eric came immediately to see if he could identify what the cause was. Eric's response time was fast and he worked with my tenant's schedule to restore the function of my bathroom.
As SERVPRO San Gabriel checked the moisture levels of my wall, they set up fans to dry the area and sent pictures by phone to me as this was my rental property. I contacted the HOA plumber to determine the fault and the cause of action while SERVPRO sent samples for testing of air and materials. When I received the results, I asked if they knew of a contractor who would build back my bathroom. SERVPRO San Gabriel helped with the restoration of the bathroom.
I need to tell you not all SERVPRO companies are the same; each is independently owned and operated. This specific company has great customer service, knowledge, willing to work with insurance and off-site owners. I spoke to SERVPRO by phone, sent emails, and they provided explanations and suggestions on how to best handle the situation.
They live up to their mission of understanding the stresses and worries that comes with water damage disruptions. Their goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
Thank you SERVPRO of San Gabriel, Eric and all the professionals that helped in the restoration of my bathroom!!!
I couldn't be happier with finding SERVPRO San Gabriel.
I had Derrick, Cisco and Danny addressing the mold issues in my home. They were professional and pleasant to be around. I was present for a lot of the work being done and appreciated the extra care in ensuring my property and belongings were undamaged.
My neighbor who concurrently had flooding issues was impressed with the work they did in his place too.
For the build back I went with a general contractor as I needed multiple permits for all the structural modifications to my property BUT I did enlist the help of the owner to install the wood flooring that was water damaged.
He ended up sending Jinghong and Lin to do the wood installation in my living room, kitchen, bathroom, and closet.
The installation looks amazing. I really appreciate the attention to detail- whether it was filling in gaps or marking where the preexisting hole was in the powder room to help the toilet installers.
Once the flooring was completed they covered it with paper and plastic sheeting to protect it. There was no mess left at the end of the workday (both indoors or outdoors) and they were both very respectful and courteous (even offering to help with luggage).
Between the mold remediation/demo crew and the flooring guys, Eric and his team have made their part in this tiring remodel process completely effortless.
Last month, I stepped into a puddle of water at 3am on my way to the bathroom. I followed the trail of water and realized that the toilet had leaked an inch of water throughout the entire house. I called around the next day, not knowing what to expect. I first called RotoRooter and they quoted me $150 just to come out and "at least $500 for the clean-up service". They were quite rude and made me feel like they didn't want my business. I did a little bit of research and came across SERVPRO of San Gabriel- they had stellar reviews, so I gave them a call not expecting much. Annita answered all of my questions and told me that they would deal with our homeowners insurance directly so that we wouldn't have to pay anything out of pocket. They came out the very next day and assessed the situation- it was a lot worse than we thought. Fans, dehumidifiers were set up that day and they advised us to contact insurance to get relocated to a hotel. It's now 3 weeks later and we're still at our hotel while the repairs are being done to our house. It's been a pain and extremely stressful to be out of our house for so long, but the thing that made our life easier was the team at SERVPRO. They took care of everything. Annita walked me through the process and kept in constant contact with me through text messages. She always responded right away and was very patient with all of my questions. I am truly grateful that I found these guys because I can't imagine another company taking care of us the way they did. Very highly recommended!!
When my waste line backed up and flooded my garage, things went nuts. I was feeling lost, frustrated, and wasn't quite sure how to approach the entire situation.
Annita and her amazing crew took over as soon as I called her. She told me exactly what the protocol would be and came over very quickly to assess the damage. Step by step, she was very clear and had a game plan to get everything taken care of for me. She and Charlie (lead tech) stayed late into the night until my garage was cleaned up.
And the work doesn't stop with just the clean up, they will make sure the area is properly quarantined, air is clean, and any contaminated walls and materials were properly disposed of. Annita also scheduled a 3rd party lab to come out afterwards and make sure everything was REALLY clean, not just visually clean.
Both Annita and Charlie were absolute pros when it came to this. They knew exactly what to do, and did exactly what they said they would do. They were always so accommodating with our schedule and easy to communicate with. Annita also helped me deal with my insurance company so I didn't have to as much.
I hope I never need to call them again, but if that unfortunate day does come, there's no one else I would call to take care of my home and the safety of my family/home than SERVPRO of San Gabriel.
HIGHLY RECOMMENDED! Super responsive, superb customer service, punctual, good on follow-ups, everyone (Charlie, Annita, Derrick, Cisco) was great and had pride in their work (taking their time to do things right), answered every question and explained things to educate us, went above and beyond to help homeowners in need, and a sense of humor to help me laugh in a stressful time.
We had a bad shower leak. Due to work and long commute, they accommodated our schedules by coming out after business hours. They cleaned up every day, and worked with our insurance company directly on payments for approved coverage. We lost drywalls, bedroom and hallway floors, door jams, baseboards, entire dual sink vanity, floor to ceiling cabinets, entire travertine-tiled shower gutted down to studs and concrete slab with lots of mold and subterranean termites. They remediated the mold, and covered up everything to help us minimize dust before we can build everything back, and provided all paperwork promptly. We trusted them and gave them a key and left for work.
Not all SERVPROs are equal. Each location is a franchise with a different owner. Select this one and you are in great hands!
FYI, they do demo on damage and mold remediation, not build back or treating pests. I like it this way because if one company handles demo and build back, it's conflict of interest.
Thank you for all your help!!!
We had a pipe burst under our house and it left about an inch of water in the crawl space. We didn't know what to do, so I hopped on Yelp and found this SERVPRO. I spoke to Anita and told her about the damages. She immediately sent Derrick and Charlie to our house within the next hour. The crew crawled under there to assess and said they would have to extract the water out. They went on to explain the dry out process and we trusted them with helping us with this first-time situation. All in all, they were awesome to work with. They gave us daily updates and kept us in the loop every step of the way. I would definitely use them again, thank you SERVPRO!